07-21-2010, 07:43 PM
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#1
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Junior Member
Join Date: Feb 2010
Posts: 4
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Error with cash charge
Hey all
I just charged 60k and 21k cash for my account, but i got this error and it said that the process couldnt be completed. But my money is written off my bank account. but i didnt get the cash. Hopefully a admin can help me with chargeback and fix this problem thx.
Grz, Only
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07-21-2010, 08:45 PM
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#2
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Administrator
Join Date: Jun 2008
Location: Kyiv, Ukraine
Posts: 4,110
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There is a green "View offer status" button where you can inquite about your payments.
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07-21-2010, 08:53 PM
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#3
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Junior Member
Join Date: Feb 2010
Posts: 4
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ok ill try it thx
ill let you know if it worked
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07-26-2010, 02:01 PM
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#4
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Junior Member
Join Date: Feb 2010
Posts: 4
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Hey Berserker,
I have done what you said, i filled in the inquiry. Ive putted my confirmation email with it. But it is 2,3 days now and still i didnt see the refund of my money. I really hope you can check it out for me. Because ive been buying cash for a while now, and i really like this game. So i hope you can fix it, thx.
Gr, OnlyTheBrave
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07-26-2010, 06:15 PM
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#5
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Administrator
Join Date: Jun 2008
Location: Kyiv, Ukraine
Posts: 4,110
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Quote:
Originally Posted by OnlyTheBrave
I have done what you said, i filled in the inquiry. Ive putted my confirmation email with it. But it is 2,3 days now and still i didnt see the refund of my money. I really hope you can check it out for me.
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Sorry, I can't check that. We have no control over payment processors as we do not charge money ourselves, so you must wait for their response.
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07-26-2010, 09:31 PM
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#6
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Banned
Join Date: Dec 2009
Posts: 179
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O_o charge agian O_o no big deal
Last edited by hoanghuynh; 07-26-2010 at 10:29 PM.
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07-26-2010, 10:35 PM
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#7
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Senior Member
Join Date: Feb 2010
Location: Portugal
Posts: 276
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Quote:
Originally Posted by hoanghuynh
O_o charge agian O_o no big deal
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no big deal? omg 
the men just lost a big amount of cash and u say:no big deal 
cash don t grow on tress u know? 
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07-27-2010, 02:29 AM
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#8
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Banned
Join Date: Dec 2009
Posts: 179
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O_o O_o O_o? he will get his cash and he will charge agian............ AND ENGLISH PLZ
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07-27-2010, 11:43 AM
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#9
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Senior Member
Join Date: Feb 2010
Location: brasil sp
Posts: 103
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use credit card or sms this is fast and work perfectly 
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07-27-2010, 07:47 PM
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#10
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Senior Member
Join Date: Feb 2010
Location: Portugal
Posts: 276
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Quote:
Originally Posted by OnlyTheBrave
Hey Berserker,
I have done what you said, i filled in the inquiry. Ive putted my confirmation email with it. But it is 2,3 days now and still i didnt see the refund of my money. I really hope you can check it out for me. Because ive been buying cash for a while now, and i really like this game. So i hope you can fix it, thx.
Gr, OnlyTheBrave
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u got your cash back or did u get enkord cash??
__________________
how can i be so beautiful?
R:im just me  
how u can be respected?
R:just bee cool,happy and like me »»»»» 
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07-29-2010, 02:29 AM
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#11
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Junior Member
Join Date: Feb 2010
Location: Guam, USA --- Pacific Island
Posts: 12
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Charge Error!
I too experienced the same problem in the last 48 hours.
Things I did:
1. Check bank: Done. No problems w/ amount in bank and with bank processing.
2. Called Digital River: Done. They see confirmed receipt and payment processed.
3. Use Alternate Credit Card: Done. Problem is the same.
FINAL ANALYSIS: 10x error in processing (at least). It appears that Digital River is processing payment through online cart system and TAKING MONEY from account and giving to ENKORD. There is a MAJOR problem between ENKORD and DIGITAL RIVER.
Please fix as soon as possible.
-Wil (ranger01/octavius671)
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07-29-2010, 04:12 PM
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#12
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Administrator
Join Date: Jun 2008
Location: Kyiv, Ukraine
Posts: 4,110
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Quote:
Originally Posted by ranger01
I too experienced the same problem in the last 48 hours.
Things I did:
1. Check bank: Done. No problems w/ amount in bank and with bank processing.
2. Called Digital River: Done. They see confirmed receipt and payment processed.
3. Use Alternate Credit Card: Done. Problem is the same.
FINAL ANALYSIS: 10x error in processing (at least). It appears that Digital River is processing payment through online cart system and TAKING MONEY from account and giving to ENKORD. There is a MAJOR problem between ENKORD and DIGITAL RIVER.
Please fix as soon as possible.
-Wil (ranger01/octavius671)
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Send order IDs of prolem payments to support@enkord.com
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08-10-2010, 07:49 PM
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#13
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Junior Member
Join Date: Jul 2010
Posts: 1
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:mad::mad::mad::p:p
Quote:
Originally Posted by ranger01
I too experienced the same problem in the last 48 hours.
Things I did:
1. Check bank:it sayd you need to comferm your email .
/ amount in bank and with bank processing.
2. Called Digital River: Done. They see confirmed receipt and payment processed.
3. Use Alternate Credit Card: Done. Problem is the same.
FINAL ANALYSIS: 10x error in processing (at least). It appears that Digital River is processing payment through online cart system and TAKING MONEY from account and giving to ENKORD. There is a MAJOR problem between ENKORD and DIGITAL RIVER.
Please fix as soon as possible.
-Wil (ranger01/octavius671) |
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